At Cloth & Eden, we want you to receive your products in the best possible condition. To maintain a clear, fair, and secure return process for both parties, all return requests are subject to the following terms and conditions.

1. Return Request Period

You have 15 calendar days from the date your order was delivered to request a return.

Once this period has expired, return requests will not be accepted, except where applicable law expressly provides a different non-waivable consumer right.

Simply contacting us within the return period does not mean that your return has been approved. Your request must first be reviewed, and the product must meet all of the requirements established in this policy.

2. Required Product Condition

To be eligible for consideration, the item must be returned in the same condition in which it was received.

The product must meet all of the following requirements:

• Be completely new and unused.

• Not have been washed.

• Not have stains, odors, dirt, makeup, perfume, or any other signs of use.

• Not have tears, cuts, holes, rips, or other damage.

• Not have been modified, altered, repaired, or otherwise manipulated.

• Retain its original tags, when applicable.

• Retain its original packaging.

• Include all accessories, parts, or components originally included with the order.

• Include proof of purchase or sufficient information for us to locate the order.

Important for T-Shirts and Clothing

We do not accept returns of T-shirts or other clothing items that have been worn, washed, damaged, torn, stained, altered, or that do not retain their original packaging.

If a garment presents any of these conditions, the return may be rejected.

Customers are responsible for carefully inspecting the garment before wearing, washing, altering, or removing its tags.

3. Returns Due to Personal Preference

If you simply changed your mind, did not like the product, the item did not meet your expectations, you selected the wrong size, or you no longer wish to keep the item, we may consider the return only if the item fully meets the conditions stated above and the request is submitted within the applicable return period.

We will not accept returns of items that have been used and are subsequently returned because of size, fit, personal preference, or any other reason.

Returns for personal preference are subject to our review and approval.

4. Damaged or Defective Products Upon Delivery

If you receive a product that has a manufacturing defect, is damaged upon arrival, or is different from the item you ordered, you must contact us as soon as possible after receiving your order.

To evaluate the situation, we may request:

• Clear photographs of the product.

• Photographs showing the damage or defect.

• Photographs of the outer packaging.

• Photographs of the product tags or identification.

• Your order number and any other information necessary to evaluate the claim.

The documentation must allow us to determine whether the issue occurred before or during delivery and whether it qualifies for coverage under this policy.

We do not automatically assume that any damage reported after delivery is the responsibility of Cloth & Eden. Each case will be reviewed individually.

If we determine that the product arrived defective, damaged, or incorrect and that the issue qualifies for a remedy under this policy and applicable law, we may provide an appropriate resolution, which may include a replacement, return, or refund, as applicable.

5. Damage Caused After Delivery

Cloth & Eden is not responsible for damage caused after the order has been properly delivered.

This includes, but is not limited to:

• Normal or improper use.

• Improper washing or drying.

• Stains.

• Tears or rips.

• Cuts.

• Wear and tear.

• Alterations.

• Repairs performed by third parties.

• Accidents.

• Use other than the intended purpose of the product.

Products showing this type of damage will not be eligible for a return based on personal preference.

6. Original Packaging

The original packaging must be retained whenever it is required under the return conditions for the product.

We will not accept returns of items that do not retain their original packaging when the original packaging is required under this policy.

This may include packaging, bags, boxes, tags, or other presentation materials originally included with the order.

7. Prior Authorization Required

Do not send any product back without first receiving written authorization from Cloth & Eden.

To request a return, contact us at:

clothandeden777@gmail.com

Your request should include, at minimum:

• Order number.

• Name used to place the order.

• Reason for the return.

• Photographs of the product.

• Photographs of the packaging, when applicable.

After reviewing the information, we will let you know whether the return can proceed and, if approved, provide the appropriate return instructions.

Packages sent without prior authorization may be rejected or may not be processed.

8. Return Address

For security and logistical reasons, we do not publicly disclose our return address.

If your return is approved, we will provide the applicable return address and instructions by email.

Do not send products to any address other than the one specifically provided by our team.

9. Return Shipping Costs

Unless we determine that the product has a covered defect or applicable law requires otherwise, the customer is responsible for all return shipping costs.

Original shipping charges are not necessarily refundable.

The customer is also responsible for ensuring that the returned package reaches the address provided by our team.

We recommend using a shipping service that provides tracking information and proof of delivery.

10. Restocking Fee

For approved returns due to a change of mind, incorrect size, personal preference, or other reasons unrelated to a defective product, a 10% restocking fee may be deducted from the value of the returned item.

This fee covers costs associated with inspecting, processing, handling, and restocking the returned product.

The restocking fee will not be applied where prohibited by applicable law or where a different treatment is legally required because the product was defective or incorrectly shipped.

11. Product Inspection

Once the returned package is received, our team will inspect the product to verify that it meets all conditions of this policy.

Sending an item back does not guarantee that the refund will be approved.

If, during inspection, we find signs of use, washing, stains, damage, tears, alterations, missing original packaging, or any other condition that violates this policy, we may reject the return.

If a return is rejected, we may contact you to inform you of the result and, where applicable, provide available options regarding the returned product.

12. Processing Time

Returns may require up to 30 days to be processed after the returned product has been received by our team.

This period includes the time required to receive, inspect, evaluate, and process the return.

Once the return has been approved, the refund will be processed to the original payment method used for the purchase.

13. Refunds

If your return is approved, you will receive a confirmation by email.

The refund will be issued to the original payment method and may take approximately 10–20 business days to appear, depending on your bank, credit card company, financial institution, or payment provider.

Cloth & Eden does not control the processing times of financial institutions.

If more than 20 business days have passed after you received our refund confirmation and the refund has not appeared, you may contact us so that we can review the status of the transaction.

14. Non-Returnable Items

Returns will not be accepted for products that:

• Have been worn or used.

• Have been washed.

• Are torn, ripped, or damaged by the customer.

• Have stains or dirt.

• Have odors caused by use, perfume, or other substances.

• Have been modified or altered.

• Do not have their original tags when required.

• Do not retain their original packaging when required.

• Are returned after the 15-day return period.

• Are sent without prior authorization.

• Cannot be identified as part of a purchase made through Cloth & Eden.

• Do not meet the other requirements established in this policy.

Sale items, gift cards, or other products specifically identified as non-returnable are also not eligible for returns, except where applicable law requires otherwise.

15. Incorrect Orders

If you received an item that is different from the item shown on your order, contact us before sending anything back.

You may be required to provide photographs of the item received, its tags, and, when possible, the packaging.

After reviewing the information, we will provide the appropriate instructions.

16. Situations Not Specifically Covered

Each return request will be reviewed individually according to the terms and conditions of this policy.

Cloth & Eden reserves the right to request additional information, photographs, or reasonable evidence before approving a return.

Approval of a previous return does not obligate Cloth & Eden to automatically approve future return requests that do not meet the requirements of this policy.

17. Rights Under Applicable Law

This policy establishes the general return conditions of Cloth & Eden. It is not intended to limit any consumer rights that are mandatory under the laws applicable to the location where the purchase was made or delivered.

Where applicable law provides additional consumer rights that cannot legally be excluded or limited by a commercial return policy, those rights will prevail.

18. Contact Us

For any questions or requests regarding returns, damaged products, or refunds, please contact our customer service team:

clothandeden777@gmail.com

Please include your order number so that we can locate your purchase and assist you as efficiently as possible.

Cloth & Eden

This policy may be updated when necessary. The version published on our website at the time of purchase will apply, without prejudice to any consumer rights granted by applicable law.