Terms of service

 

TERMS OF SERVICE

Last Updated: August 14, 2026

Welcome to Cloth & Eden.

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, content, features, and services.

By accessing or using our website, browsing our store, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms, as well as our Privacy Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree with these Terms, you must stop using our website and services.

1. GENERAL INFORMATION

Cloth & Eden operates this online store and provides the products, content, tools, and services available through the website.

Our store uses third-party technology, including Shopify, to provide the infrastructure necessary to operate our e-commerce business, process orders, and provide certain features.

We reserve the right to modify, suspend, restrict, or discontinue any part of the website, product, or service at any time when we reasonably consider it necessary to operate our business, maintain security, update our services, or comply with legal obligations.

2. ELIGIBILITY TO MAKE PURCHASES

By placing an order with Cloth & Eden, you represent that:

  • You have the legal capacity to enter into contracts in your jurisdiction.

  • The information you provide is accurate, complete, and current.

  • The payment information used belongs to you or you are authorized to use it.

  • You will not use our website for fraudulent or illegal activities.

  • You will not use our products or services to violate the rights of third parties.

  • You will comply with all applicable laws when using our website.

If we reasonably determine that a transaction may be fraudulent, unauthorized, suspicious, or contrary to these Terms, we may cancel or reject the transaction.

3. CUSTOMER ACCOUNTS

Certain features may allow you to create an account.

You are responsible for:

  • Providing accurate information.

  • Keeping your account information current.

  • Maintaining the confidentiality of your credentials.

  • Avoiding sharing your login information with third parties.

  • Notifying us if you suspect your account has been used without authorization.

Cloth & Eden will not be responsible for losses resulting from unauthorized use of an account when such use results from the user's failure to protect their credentials, except where applicable law provides otherwise.

We may suspend or terminate an account when there is a legitimate reason, including fraud, abuse, violation of these Terms, or activity that may harm Cloth & Eden, our customers, or our service providers.

4. PRODUCTS AND DESCRIPTIONS

We attempt to provide product descriptions, photographs, colors, sizes, features, and other product information as accurately as reasonably possible.

However, minor differences may occur due to:

  • Screen settings.

  • Photography lighting.

  • Device resolution.

  • Manufacturing differences.

  • Normal variations in materials.

  • Availability of specific versions or batches.

Product photographs and representations are provided for illustrative purposes and may not exactly represent every individual unit.

We reserve the right to correct errors, update information, or modify product characteristics when necessary.

5. PRODUCT AVAILABILITY

Products displayed in our store are subject to availability.

The appearance of a product on our website does not guarantee that it will remain available indefinitely.

We may:

  • Limit available quantities.

  • Set maximum quantities per order.

  • Suspend products.

  • Discontinue products.

  • Replace certain variants.

  • Cancel orders when a product is unavailable.

If a purchased product becomes unavailable and we are unable to fulfill the order, we may cancel the applicable portion of the order and issue the applicable refund to the original payment method, subject to applicable law.

6. PRICING

All prices displayed in our store are subject to change without notice.

Prices may vary due to:

  • Promotions.

  • Discounts.

  • Inventory changes.

  • Product updates.

  • Publishing errors.

  • Changes in operating costs.

  • Market changes.

We make reasonable efforts to keep pricing information accurate and current, but pricing errors may occasionally occur.

Pricing Errors

If we identify an obvious pricing error after an order has been placed, we may contact you to confirm whether you wish to continue with the purchase at the correct price.

If you do not wish to continue, we may cancel the order and issue the applicable refund.

Where permitted by applicable law, Cloth & Eden will not be required to provide a product at an incorrect price caused by an obvious publishing or system error.

7. ORDERS AND ACCEPTANCE

Placing an order through our website constitutes a request to purchase the selected products.

Receiving an order confirmation does not necessarily mean that Cloth & Eden has finally accepted the order.

We may review and, when necessary, cancel or reject an order before shipment for reasons that may include:

  • Lack of availability.

  • Pricing errors.

  • Errors in product information.

  • Incorrect shipping information.

  • Suspected fraud.

  • Suspicious payment activity.

  • Unusually large quantities.

  • Misuse of promotions.

  • Violation of these Terms.

  • Shipping restrictions.

  • Technical issues.

  • Other reasonable business circumstances.

If we cancel an order after receiving payment, the applicable refund will be processed to the original payment method, subject to applicable law.

8. INFORMATION PROVIDED BY THE CUSTOMER

You are responsible for providing accurate and complete information when placing an order.

This includes:

  • Name.

  • Address.

  • City.

  • State or province.

  • ZIP or postal code.

  • Country.

  • Email address.

  • Phone number when necessary.

  • Information required for delivery.

Cloth & Eden will not be responsible for delays, losses, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer, to the extent permitted by applicable law.

If an order must be reshipped because of an incorrect address provided by the customer, we may require the customer to cover the additional shipping costs.

9. SHIPPING

Shipping methods and costs may vary depending on the destination and order.

Our store may currently offer a $5 USD shipping rate, as well as free shipping for orders that meet the promotional threshold displayed on our website.

Free shipping promotions may change or be subject to specific conditions.

Delivery times displayed on our website are estimates and do not constitute an absolute guarantee of delivery on a specific date.

Delivery times may be affected by:

  • Order processing.

  • Product availability.

  • Carriers.

  • Customs.

  • Inspections.

  • Weather.

  • Holidays.

  • Logistics delays.

  • Transportation issues.

  • Destination-country restrictions.

  • Incorrect information provided by the customer.

  • Circumstances beyond our control.

Delays caused by carriers, customs authorities, or other external circumstances do not automatically create a right to cancel an order or receive an additional refund, except where applicable law provides otherwise.

10. INTERNATIONAL SHIPPING AND CUSTOMS

Orders shipped to certain countries may be subject to:

  • Taxes.

  • Tariffs.

  • Import duties.

  • Customs fees.

  • Local taxes.

  • Carrier handling fees.

When such charges are the responsibility of the buyer under the destination country's rules, the customer is responsible for paying them, unless we expressly state otherwise.

Cloth & Eden does not control the decisions, processing times, charges, or procedures of customs authorities.

We cannot guarantee that an order will be cleared by customs within a specific timeframe.

11. DELIVERY AND RECEIPT OF ORDERS

The customer is responsible for providing a valid address and facilitating receipt of the order.

When a carrier indicates that an order was delivered to the address provided, Cloth & Eden may use the tracking information supplied by the carrier to determine the delivery status.

If there is a problem with an order marked as delivered, we may request additional information to investigate the situation.

This may include:

  • Photographs.

  • Carrier information.

  • Address confirmation.

  • Information regarding individuals authorized to receive the package.

Each situation will be reviewed individually.

12. ORDER INSPECTION

We recommend inspecting your order immediately after receiving it.

If you receive a product that appears damaged, defective, or incorrect, you should contact us as soon as possible and provide any information or photographs we may request.

Damage caused after delivery through use, washing, modification, accident, wear, or improper handling is not automatically considered the responsibility of Cloth & Eden.

Claims relating to returns and damaged products are subject to our Return & Refund Policy.

13. RETURNS AND REFUNDS

All returns and refunds are governed by our Return & Refund Policy.

That policy establishes, among other conditions:

  • A 15-calendar-day period to request a return.

  • Specific conditions for product eligibility.

  • Prior authorization requirements.

  • Product inspection requirements.

  • Customer responsibility for certain return shipping costs.

  • A possible 10% restocking fee where applicable.

  • Exclusions for products that are used, washed, damaged, stained, or otherwise fail to meet the established conditions.

Sending a product back does not guarantee that a refund will be approved.

Returns must comply with the conditions established in the applicable policy.

In the event of a conflict between these Terms and the Return & Refund Policy regarding a specific return procedure, the specific terms of the Return & Refund Policy will prevail, except where applicable law provides otherwise.

14. PAYMENTS

Payments may be processed through third-party payment providers.

By placing an order, you authorize the processing of the payment associated with the order.

We may cancel or suspend a transaction when there is a reasonable suspicion of:

  • Fraud.

  • Unauthorized use of the payment method.

  • Suspicious activity.

  • Inconsistent information.

  • Violation of these Terms.

Cloth & Eden does not directly store complete card numbers when payment processing is performed by a third-party provider.

15. PROMOTIONS AND DISCOUNTS

Promotions, discounts, codes, and offers may be subject to specific conditions.

Unless expressly stated otherwise:

  • Promotions cannot be combined.

  • Codes may have expiration dates.

  • Codes may be limited to specific products.

  • Certain promotions may be limited to specific quantities.

  • We may cancel or modify promotions when necessary.

  • Discounts cannot be exchanged for cash.

  • A promotion used fraudulently or improperly may be canceled.

If we identify abusive, fraudulent, or unauthorized use of a promotion, we may cancel the related transaction.

16. PROHIBITED USES

You may not use our website or services to:

  • Conduct illegal activities.

  • Commit fraud.

  • Attempt to gain unauthorized access.

  • Interfere with website security.

  • Introduce malware, viruses, or malicious code.

  • Collect information about other users without authorization.

  • Use automated systems to extract information from the website without authorization.

  • Attempt to alter prices, orders, or systems.

  • Abuse promotions.

  • Make purchases using unauthorized payment information.

  • Impersonate another person.

  • Use our content for fraudulent activities.

  • Infringe intellectual property rights.

  • Attempt to interfere with the operation of our store.

We may restrict or block access for users who violate these rules.

17. INTELLECTUAL PROPERTY

All content available on our website, including, where applicable:

  • The Cloth & Eden name.

  • Logos.

  • Photographs.

  • Designs.

  • Text.

  • Graphics.

  • Videos.

  • Visual elements.

  • Product descriptions.

  • Page designs.

  • Branding elements.

  • Code and website structure.

may be protected by copyright, trademark, design rights, or other intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, create derivative works from, or commercially use our content without our prior written authorization, except where the law expressly permits such use.

18. USER-SUBMITTED CONTENT

If you provide reviews, photographs, opinions, suggestions, testimonials, or other content relating to Cloth & Eden, you represent that you have the right to provide such content.

To the extent permitted by applicable law, by submitting content, you grant us a non-exclusive license to use, reproduce, adapt, publish, and display such content for purposes related to our business, marketing, advertising, and improvement of our services.

We are not required to publish, retain, or use any user-submitted content.

We may remove content that we consider inappropriate, fraudulent, illegal, offensive, or that violates these Terms or the rights of third parties.

19. ACCURACY OF INFORMATION

We attempt to keep the information on our website accurate and current.

However, occasional typographical errors, pricing errors, incomplete information, outdated information, or other errors may occur.

We reserve the right to correct such errors and update information when necessary.

We do not guarantee that all information available on the website will be complete, accurate, or current at all times.

20. WEBSITE AVAILABILITY

We attempt to keep our website available and functioning properly, but we do not guarantee uninterrupted availability.

The website may experience interruptions due to:

  • Maintenance.

  • Updates.

  • Technical issues.

  • Third-party issues.

  • Infrastructure failures.

  • Cyberattacks.

  • Network problems.

  • Circumstances beyond our control.

We may temporarily suspend certain functions when necessary to maintain, repair, or protect our systems.

21. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services provided by third parties.

These services may include:

  • Shopify.

  • Payment processors.

  • Shipping companies.

  • Analytics tools.

  • Advertising platforms.

  • Social media networks.

  • Technology services.

Use of third-party services may be subject to their own terms and policies.

Cloth & Eden does not necessarily control the practices, availability, security, or policies of third parties.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cloth & Eden will not be liable for indirect, incidental, special, or consequential losses or damages arising from the use of the website, delays, interruptions, products, third-party services, or circumstances beyond our reasonable control.

This may include, where legally permitted:

  • Loss of profits.

  • Loss of opportunities.

  • Loss of data.

  • Business interruptions.

  • Third-party delays.

  • Transportation problems.

  • Supplier failures.

  • Internet issues.

  • Events beyond our reasonable control.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

23. FORCE MAJEURE

Cloth & Eden will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters.

  • Fires.

  • Floods.

  • Storms.

  • Pandemics or public health emergencies.

  • Wars.

  • Civil unrest.

  • Strikes.

  • Infrastructure failures.

  • Transportation problems.

  • Supplier failures.

  • Internet disruptions.

  • Cyberattacks.

  • Government changes.

  • Customs restrictions.

  • Similar events beyond our reasonable control.

Where possible, we will take reasonable steps to reduce the effects of such circumstances.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cloth & Eden, its owners, operators, employees, suppliers, and partners from claims, losses, liabilities, reasonable costs, and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of the website.

  • Fraudulent or illegal activities.

  • Violation of third-party rights.

  • Information provided by you that is false or improperly used.

  • Unauthorized use of your account when attributable to your failure to take reasonable security measures.

This provision will not apply to the extent that applicable law prohibits such indemnification.

25. SUSPENSION OR TERMINATION

We may suspend or restrict your access to the website or certain services when we reasonably consider it necessary, including when there is:

  • Violation of these Terms.

  • Fraudulent activity.

  • Illegal activity.

  • Promotional abuse.

  • Attempts to gain unauthorized access.

  • Risk to other users.

  • Risk to our systems.

  • Violation of our policies.

Termination or suspension does not eliminate obligations that, by their nature, are intended to survive termination.

26. CHANGES TO THESE TERMS

We may update these Terms when necessary.

Changes may be made to reflect:

  • Changes to our services.

  • New products.

  • Operational changes.

  • Technology changes.

  • Legal changes.

  • Business changes.

  • Security improvements.

The version published on our website will be the current version.

Continued use of the website after changes are posted may constitute acceptance of the modified Terms, to the extent permitted by applicable law.

27. ADDITIONAL POLICIES

These Terms should be read together with other policies published by Cloth & Eden, including:

  • Privacy Policy.

  • Return & Refund Policy.

  • Shipping Policy.

  • Any other policy specifically published for certain products, promotions, or services.

These policies form part of the conditions applicable to the use of our store.

28. SEVERABILITY

If any provision of these Terms is determined by a competent authority to be invalid, illegal, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it valid where possible.

The remaining provisions will continue in full force and effect.

29. NO WAIVER

If Cloth & Eden does not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver will only be valid when expressly made in writing where applicable law requires it.

30. ENTIRE AGREEMENT

These Terms, together with our policies and additional conditions published on the website, constitute the general agreement between you and Cloth & Eden regarding your use of our store and services.

If a specific provision applies to a particular transaction, that provision may take precedence over a general provision to the extent necessary to resolve the applicable matter.

31. GOVERNING LAW

These Terms will be interpreted in accordance with the laws applicable to Cloth & Eden and the applicable transaction, without prejudice to any mandatory consumer rights that may apply under the laws of your jurisdiction.

Nothing in these Terms is intended to deprive a consumer of legal rights that cannot be excluded or limited by contract.

32. CONTACT US

If you have questions about these Terms, our products, or our services, you may contact us:

Cloth & Eden

Email:
clothandeden777@gmail.com

For order-related inquiries, we recommend including your order number so that we can locate the relevant information.

33. ACCEPTANCE OF THESE TERMS

By using our website, creating an account, placing an order, or using our services, you acknowledge that you have read and understood these Terms and agree to comply with them, together with the other applicable policies of Cloth & Eden.

If you do not agree with these Terms, you must stop using our website and services.

Cloth & Eden